Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by 999fe ("we", "us", "our", "the Platform") and governs the collection, use, storage, disclosure and protection of personal data obtained from users ("you", "the User", "the Player") who access or interact with the 999fe website at 999fe.cam and all associated services and tools.

We are committed to protecting the privacy of all users, including those accessing the Platform from Pakistan and other jurisdictions. This Policy is designed to give you a clear, honest understanding of our data practices so that you can make informed decisions about your personal information.

This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy. By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to data processing as described herein, where consent is the applicable legal basis.

2 Definitions

The following definitions apply throughout this Policy:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living natural person, directly or indirectly.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, the Operator of the 999fe Platform.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a written agreement.
• "Account" means the individual user registration created on the 999fe Platform.
• "KYC Data" means identity and age verification documentation submitted in connection with the Know Your Customer process.
• "Cookies" means small text files placed on your device by the Platform or third-party tools to facilitate session management, analytics and functionality.
• "Sensitive Personal Data" means Personal Data revealing racial or ethnic origin, health information, biometric data or other categories warranting heightened protection under applicable law.

3 Data We Collect

We collect the following categories of Personal Data in connection with the operation of the 999fe Platform:

3.1 Registration and Account Data

• Full legal name;
• Date of birth (to verify age eligibility);
• Email address;
• Username and encrypted password;
• Country and city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar);
• Mobile telephone number;
• Preferred Account currency (e.g., PKR).

3.2 KYC and Identity Verification Data

• Copy of government-issued identity document (e.g., CNIC, passport);
• Proof of residential address (e.g., utility bill, bank statement);
• Proof of payment method ownership, where required;
• Selfie or live photograph for identity confirmation, where required by the operator's KYC procedure.

3.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates and method references;
• Payment method identifiers (e.g., partial account numbers, mobile wallet references — not full card or account numbers in unencrypted form);
• Transaction history associated with your Account.

3.4 Platform Usage Data

• Betting and gaming activity, including games played, wagers placed, outcomes and session durations;
• Login timestamps, device type, browser type and operating system;
• IP address and, where determinable, approximate geographic location;
• Platform navigation behaviour and feature usage patterns.

3.5 Communications Data

• Content of support requests, complaints or feedback submitted to our team;
• Records of email, live chat or other communications between you and 999fe.

4 How We Collect Your Data

We collect Personal Data through the following channels:

4.1 Directly from You

The majority of Personal Data we hold is provided directly by you during the registration process, KYC submission, transaction initiation or when you contact our support team. You are responsible for ensuring that information you provide is accurate and kept up to date.

4.2 Automatically via Platform Technology

When you access the 999fe Platform, certain technical and usage data is collected automatically through cookies, log files and similar tracking mechanisms. This includes your IP address, device identifiers, session durations and navigation patterns. See Section 10 (Cookies & Tracking) for further detail.

4.3 From Third Parties

We may receive Personal Data from third parties in the following circumstances:

• Identity verification service providers used during the KYC process;
• Payment processors and financial institutions facilitating your deposits or withdrawals;
• Fraud prevention and anti-money-laundering screening services;
• Regulatory bodies or law enforcement agencies where disclosure is legally required.

5 Legal Basis for Processing

Where applicable data protection law requires us to identify a legal basis for processing Personal Data, we rely on the following:

• Contract Performance: Processing necessary to register your Account, process payments, deliver gaming services and manage your contractual relationship with us under the Terms & Conditions;
• Legal Obligation: Processing required to comply with applicable laws, including anti-money-laundering (AML) obligations, Know Your Customer (KYC) regulations, tax reporting requirements and responses to lawful regulatory requests;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gambling monitoring, internal analytics and improving the quality of our services — where such interests are not overridden by your fundamental rights;
• Consent: Where we rely on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

6 How We Use Your Personal Data

We use the Personal Data we hold for the following purposes:

1. To create, verify, operate and maintain your 999fe Account;
2. To process your deposits and withdrawals via available payment methods, which may include references to familiar Pakistani payment services such as Easypaisa, JazzCash and Raast for contextual payment routing — none of which implies endorsement of gambling activity;
3. To verify your identity and age in compliance with KYC requirements before processing withdrawals or fulfilling other compliance-triggered obligations;
4. To detect and prevent fraud, account abuse, money laundering and other unlawful activity;
5. To operate our responsible gambling tools, including monitoring for indicators of problem gambling and applying account-level controls where required;
6. To communicate with you about your Account, including security alerts, transaction notifications and support responses;
7. To send promotional communications about bonuses, offers and platform updates, where you have provided consent or where permitted under applicable law — with a clear opt-out mechanism in every such communication;
8. To comply with applicable regulatory obligations, including responding to lawful requests from regulatory authorities and law enforcement;
9. To improve the Platform through aggregated, anonymised usage analytics.

7 Data Sharing & Disclosure

We do not sell your Personal Data. We may share it in the following limited circumstances:

7.1 Service Providers (Data Processors)

We engage third-party service providers to assist in delivering the Platform's functions. These include payment processors, identity verification services, fraud detection providers, cloud hosting providers, customer support software and email delivery services. All service providers are bound by written data processing agreements that prohibit them from using your data for any purpose beyond the specific services they are contracted to deliver.

7.2 Regulatory and Legal Disclosure

We may disclose Personal Data to regulatory bodies, law enforcement agencies or courts where we are legally compelled to do so, where necessary to enforce our Terms & Conditions, or where required to protect the rights and safety of the Platform or its users.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of the Operator's business, Personal Data held by the Platform may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy terms where required by law.

7.4 Aggregated and Anonymised Data

We may share aggregated, non-personally-identifiable statistical data with partners, researchers or for publication — in a form that cannot reasonably be used to identify any individual user.

8 Data Retention

We retain Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC Data: Retained for the duration of your Account relationship and for a minimum period of five (5) years following Account closure, in accordance with standard AML and regulatory record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years following each transaction, in accordance with financial compliance obligations;
• Communications Data: Retained for a period of two (2) years from the date of the communication, or longer where the communication relates to an ongoing dispute or investigation;
• Technical and Usage Data: Retained for up to twelve (12) months in identifiable form, after which it may be aggregated and anonymised for analytical purposes without time limit;
• Marketing Consent Records: Retained for the period of consent plus a reasonable period thereafter for compliance purposes.

Where longer retention is required by a specific law or regulatory requirement applicable to the Operator, that longer period shall govern.

9 Security Measures

999fe implements technical and organisational measures to protect Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between user devices and the Platform;
• Encryption of sensitive data fields at rest in our storage systems;
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis;
• Regular internal security reviews and vulnerability assessments;
• Incident response procedures for detecting, reporting and managing potential data breaches.

While we take our security obligations seriously, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account login credentials and should notify our support team immediately if you suspect unauthorised access to your Account.

10 Cookies & Tracking Technologies

999fe uses cookies and similar tracking technologies to operate and improve the Platform. We deploy the following categories of cookies:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They maintain your authenticated session, remember your language preferences and enable core security features. They cannot be disabled without impairing Platform functionality.

10.2 Performance and Analytics Cookies

These cookies collect anonymised or pseudonymised information about how users navigate the Platform — which pages are visited most frequently, where errors occur and how users flow between sections. This data is used solely to improve the Platform experience and is not used to identify individual users.

10.3 Functional Cookies

These cookies remember your choices and preferences (such as display settings or previously selected options) to provide a more personalised experience on subsequent visits.

10.4 Managing Cookies

You can manage, restrict or delete cookies through your browser settings at any time. Note that disabling certain categories of cookies may affect the functionality of the Platform, including the ability to stay logged in or access certain features. Guidance on managing cookies is available through your browser's help documentation.

11 International Data Transfers

The 999fe Platform is operated by an entity licensed in a jurisdiction outside Pakistan. As a result, your Personal Data may be transferred to, stored in or processed in countries other than Pakistan. These countries may have data protection standards that differ from those applicable in your location.

Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place — including contractual protections with receiving entities — consistent with the requirements of applicable data protection frameworks. By using the Platform, you acknowledge that your Personal Data may be transferred internationally in the manner described in this Policy.

12 Your Data Rights

Subject to applicable law and certain limitations, you have the following rights in relation to your Personal Data:

To exercise any of the rights listed above, please contact our support team using the details in Section 16. We will respond to verified requests within the timeframe required by applicable law. We may need to verify your identity before acting on any request to protect against unauthorised access to your data.

13 Minors & Age Verification

The 999fe Platform is strictly intended for adults aged 18 years and over — or the higher minimum age required by the Operator's license jurisdiction or applicable local law. We do not knowingly collect Personal Data from individuals under the applicable minimum age.

As part of the account registration and KYC process, we verify the age of all users. Where we discover that Personal Data has been collected from a minor — whether through our own review or as a result of a third-party report — we will immediately close the relevant Account, forfeit any Balance in accordance with our Terms & Conditions, and delete all associated Personal Data to the extent permitted by legal retention requirements.

If you believe a minor has registered an Account on the 999fe Platform, please contact our support team immediately.

14 Notice for Users in Pakistan

If you are accessing the 999fe Platform from Pakistan, please note the following:

• Online gambling may be restricted or prohibited under the Prevention of Gambling Act, 1977 and applicable provincial legislation in Pakistan. It is your responsibility to assess whether your use of the Platform is lawful in your location before registering. This Policy does not constitute legal advice on Pakistani gambling law.
• Pakistan does not currently have a single, comprehensive data protection law equivalent to international frameworks such as GDPR. Our data handling practices are designed to respect user privacy regardless of the applicable local framework, applying principles of fairness, transparency and data minimisation.
• Payment references on the Platform, including to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, are for contextual familiarity with Pakistani financial infrastructure. They do not constitute endorsements of gambling by those institutions, nor do they imply that those services are available for use on this Platform.
• Personal Data you provide, including your city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar), is used only for Account management, compliance and support purposes as described in this Policy.

15 Policy Amendments

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or Platform functionality. Material changes will be communicated to registered users via email or an in-platform notification with reasonable advance notice before taking effect.

The effective date at the top of this Policy indicates when the current version came into force. Your continued use of the Platform after the effective date of any updated Policy constitutes acceptance of the changes. If you do not accept the updated Policy, you must close your Account before the effective date.

The most current version of this Policy is always available on this page and supersedes all prior versions.

16 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Response Language: English (primary); Urdu available as a support-language option on request

We aim to acknowledge all privacy-related inquiries promptly and to resolve substantive requests within the timeframe required by applicable law. For complaints that cannot be resolved directly, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.